{"id":3796,"date":"2026-09-28T08:02:39","date_gmt":"2026-09-28T08:02:39","guid":{"rendered":"https:\/\/vega.co.ke\/blog\/?p=3796"},"modified":"2026-09-28T10:11:30","modified_gmt":"2026-09-28T10:11:30","slug":"supplier-returns-checklist-kenya","status":"publish","type":"post","link":"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/","title":{"rendered":"Supplier Returns Checklist: 12 Practical Steps for Kenyan Shops"},"content":{"rendered":"<p>A supplier returns checklist helps a Kenyan shop control goods that must go back to a wholesaler, distributor, or manufacturer. Damaged cartons, incorrect sizes, duplicate deliveries, and agreed exchanges all need a clear record. Without a supplier returns checklist, items can leave the stockroom while the supplier balance remains unchanged, leaving staff unsure whether a replacement, refund, or credit is still expected.<\/p>\n<p>Explore <a href=\"https:\/\/vega.co.ke\/#features\">Vega POS features<\/a> for purchasing, stock, and supplier workflows. Call <a href=\"tel:+254725345345\">0725345345<\/a> to discuss your shop\u2019s requirements and request a demonstration using your own return scenarios.<\/p>\n<figure><a href=\"https:\/\/vega.co.ke\/\"><img loading=\"lazy\" decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"https:\/\/vega.co.ke\/blog\/wp-content\/uploads\/2026\/09\/vega-supplier-returns.png\" alt=\"Supplier returns checklist cover from Vega POS \u2014 call 0725345345\" width=\"1672\" height=\"941\" \/><\/a><figcaption>Discuss purchasing and stock control with Vega POS: 0725345345.<\/figcaption><\/figure>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#1_Start_your_supplier_returns_checklist_at_receiving\" >1. Start your supplier returns checklist at receiving<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#2_Separate_affected_goods_from_saleable_stock\" >2. Separate affected goods from saleable stock<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#3_Link_every_return_to_its_purchase_evidence\" >3. Link every return to its purchase evidence<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#4_Confirm_the_suppliers_agreed_return_terms\" >4. Confirm the supplier\u2019s agreed return terms<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#5_Assign_approval_and_collection_responsibilities\" >5. Assign approval and collection responsibilities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#6_Record_the_physical_handover\" >6. Record the physical handover<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#7_Check_the_stock_movement_carefully\" >7. Check the stock movement carefully<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#8_Match_the_agreed_settlement_to_the_return\" >8. Match the agreed settlement to the return<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#9_Treat_replacement_goods_as_a_new_receiving_event\" >9. Treat replacement goods as a new receiving event<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#10_Review_pending_supplier_returns_weekly\" >10. Review pending supplier returns weekly<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#11_Learn_from_repeated_return_reasons\" >11. Learn from repeated return reasons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#12_Test_the_supplier_returns_checklist_before_rollout\" >12. Test the supplier returns checklist before rollout<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#A_worked_example_for_a_Kenyan_shop\" >A worked example for a Kenyan shop<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#Keep_supplier_returns_separate_from_customer_refunds\" >Keep supplier returns separate from customer refunds<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#Related_platforms_for_different_business_workflows\" >Related platforms for different business workflows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#What_to_include_in_the_return_register\" >What to include in the return register<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#Frequently_asked_questions\" >Frequently asked questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#Can_I_use_a_spreadsheet_initially\" >Can I use a spreadsheet initially?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#When_should_a_return_be_closed\" >When should a return be closed?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/vega.co.ke\/blog\/supplier-returns-checklist-kenya\/#How_can_Vega_help_me_assess_this_workflow\" >How can Vega help me assess this workflow?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_Start_your_supplier_returns_checklist_at_receiving\"><\/span>1. Start your supplier returns checklist at receiving<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Inspect deliveries before mixing them with existing stock. Compare the order, delivery note, product description, and actual quantity. Where practical, record visible damage while the driver is present. Note the specific issue rather than writing a general comment such as \u201cbad goods\u201d, which leaves the supplier guessing.<\/p>\n<p>A short delivery is different from a return: goods that never arrived should not be recorded as if they were received and dispatched again. If the supplier delivers the wrong item, identify what physically arrived and what was ordered. Follow the <a href=\"https:\/\/vega.co.ke\/#features\">Vega purchasing workflow overview<\/a> to establish a reliable starting record.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Separate_affected_goods_from_saleable_stock\"><\/span>2. Separate affected goods from saleable stock<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Place goods awaiting review in a clearly labelled area. This prevents another employee from selling, transferring, or counting them as available merchandise. Use a reference that connects the physical items to the return record, especially when several suppliers have collections pending at the same time.<\/p>\n<p>Decide how your system represents this separation. Depending on the configuration, it may use a stock status, dedicated location, or another agreed procedure. Confirm the available approach during your demonstration. Do not simply reduce quantities without an explanation; the business still needs to know where the goods are while they remain on the premises.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Link_every_return_to_its_purchase_evidence\"><\/span>3. Link every return to its purchase evidence<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>On the supplier returns checklist, record the supplier name, purchase reference, delivery reference, receipt date, and affected products. Include the branch holding the items. If a product has a serial number or batch identifier, retain it where relevant. A photograph can support the record, but it should accompany a written description of the problem.<\/p>\n<p>Keep quantities and units consistent. Two cartons containing twelve units each represent twenty four units, not two individual products. If the supplier document uses cartons while your shop sells pieces, show both clearly. This simple check prevents disagreements when a collection note, stock movement, and supplier credit are compared later.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Confirm_the_suppliers_agreed_return_terms\"><\/span>4. Confirm the supplier\u2019s agreed return terms<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ask the supplier to confirm whether the goods will be collected, exchanged, credited, or inspected first. Record the person who confirmed the arrangement and the reference they provided. Do not assume that one supplier\u2019s process applies to another, even when the products are similar.<\/p>\n<p>Clarify transport responsibility, packaging requirements, and the agreed response date. If acceptance depends on inspection, show the return as awaiting that decision. A planned credit is not the same as an issued credit. This distinction keeps the supplier returns checklist useful when the original salesperson is absent and another colleague must follow up.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Assign_approval_and_collection_responsibilities\"><\/span>5. Assign approval and collection responsibilities<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Use the supplier returns checklist to identify who may request a return, approve dispatch, and confirm settlement. In a small shop, one owner may perform several roles, but the steps should remain visible. Larger teams benefit from separating preparation from approval so that quantities and reasons receive a second review.<\/p>\n<p>Approval should identify exactly which items may leave. If only part of the request is accepted, preserve the remaining quantity as unresolved. Avoid an instruction such as \u201csend everything back\u201d when several deliveries are involved. Record any revised agreement against the same reference so the history remains understandable.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Record_the_physical_handover\"><\/span>6. Record the physical handover<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Follow the supplier returns checklist at collection: count the goods with the authorised recipient and prepare a handover record. Include the date, quantities, product identifiers, condition, and collection reference. Retain the supplier\u2019s acknowledgement or delivery evidence through the normal business process. Staff should be able to explain who received the goods and when.<\/p>\n<p>If the collection is partial, record the quantity actually dispatched. Leave the outstanding items clearly identified in the holding area. Never close an entire return merely because a vehicle arrived. Physical dispatch and financial settlement are separate events, and both need to be completed before the record can be treated as resolved.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"7_Check_the_stock_movement_carefully\"><\/span>7. Check the stock movement carefully<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Review stock immediately after the dispatch entry. The <a href=\"https:\/\/vega.co.ke\/blog\/stock-management-system-kenya-4\/\">Vega stock management guide<\/a> explains the wider stock workflow. The affected location should reflect the goods that physically left, while unrelated branches and products remain unchanged. Confirm that the same goods have not been removed twice through both a manual adjustment and a supplier return entry.<\/p>\n<p>For example, if thirty units were held for return and the supplier collects eighteen, twelve remain awaiting action. The record should explain that split without relying on memory. This is a useful demonstration scenario: ask the provider to show the original purchase, the partial return, the remaining stock, and the supporting audit history.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"8_Match_the_agreed_settlement_to_the_return\"><\/span>8. Match the agreed settlement to the return<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A supplier may provide replacement goods, a credit against an invoice, or a refund under the agreed arrangement. Track the expected outcome explicitly on the supplier returns checklist. The employee reviewing the supplier account should be able to trace it back to the items dispatched rather than relying on a general message in a chat group.<\/p>\n<p>Ask the person responsible for your accounts to review how the settlement is recorded. This guide concerns operational control, not a specific tax or accounting treatment. Keep the original documents available and resolve differences through your normal review process. Do not change an original purchase silently just to make the current balance look correct.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"9_Treat_replacement_goods_as_a_new_receiving_event\"><\/span>9. Treat replacement goods as a new receiving event<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Use the supplier returns checklist when replacements arrive, and inspect them before marking the issue complete. Check product variants, quantity, condition, and the reference connecting them to the return. A replacement can itself be incorrect, so the arrival of a package should not automatically close the investigation.<\/p>\n<p>Avoid creating a second payable purchase accidentally if the replacement is part of an already agreed exchange. Conversely, do not omit a genuinely separate purchase. Confirm the correct workflow with your accounts owner and software provider. The system record should reflect the actual agreement, supported by the relevant delivery and settlement evidence.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"10_Review_pending_supplier_returns_weekly\"><\/span>10. Review pending supplier returns weekly<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Create a short list of unresolved returns with an owner and next action. Useful fields include supplier, dispatch date, expected settlement, last contact, promised response date, and remaining quantity. Review older items first, but also prioritise goods that affect a customer order or a necessary replenishment decision.<\/p>\n<p>Use specific statuses such as awaiting approval, awaiting collection, dispatched, awaiting credit, and resolved. Adapt these labels to the software available. A supplier returns checklist becomes more effective when every open item has an explanation. \u201cPending\u201d alone gives the next employee too little information to continue the work confidently.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"11_Learn_from_repeated_return_reasons\"><\/span>11. Learn from repeated return reasons<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Group reasons consistently so patterns become visible. Incorrect variants, transit damage, short shelf life, and duplicate orders may require different responses. Compare like with like: a supplier delivering much larger volumes may naturally have more incidents, so raw counts alone can be misleading.<\/p>\n<p>Discuss repeated problems with evidence from your records. A better product description may prevent ordering mistakes; improved receiving checks may identify damage sooner. Review the ordering process before assuming the supplier caused every issue. The purpose is to reduce avoidable work and protect stock availability, not to produce a list of complaints without action.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"12_Test_the_supplier_returns_checklist_before_rollout\"><\/span>12. Test the supplier returns checklist before rollout<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Run a realistic practice case with staff before introducing the process across the business. Review the <a href=\"https:\/\/vega.co.ke\/blog\/benefits-of-automating-inventory-management\/\">benefits of automating inventory management<\/a> when comparing your current process with software. Include a partial collection, a replacement delivery, and a settlement that arrives later. Ask employees to find the relevant evidence without help from the person who created the original record.<\/p>\n<p>During a Vega demonstration, check which permissions, documents, and reports support your chosen workflow. Review <a href=\"https:\/\/vega.co.ke\/#pricing\">Vega\u2019s current plans<\/a> and confirm the package and setup required for your operations. Evaluate the complete journey, including corrections and follow-up, rather than accepting a successful first screen as proof that every step is covered.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"A_worked_example_for_a_Kenyan_shop\"><\/span>A worked example for a Kenyan shop<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Imagine a shop receives forty storage containers and finds six damaged lids. The receiving employee records the issue and separates the six affected units. The supplier agrees to collect four immediately and inspect the remaining two during the next delivery. This is an illustrative example, not a reported Vega customer result.<\/p>\n<p>The supervisor approves four units for dispatch and retains the signed collection evidence. The stock record reflects those four leaving, while two remain in the holding area. When four replacements arrive, staff inspect them and link the receipt to the same case. The remaining two stay open until the supplier confirms their outcome.<\/p>\n<p>This example shows why \u201creturn completed\u201d can be an unhelpful shortcut. Collection, replacement, and closure occur at different times. A clear record allows the owner to see what has happened, what remains unresolved, and who should act next without calling every employee who handled the delivery.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Keep_supplier_returns_separate_from_customer_refunds\"><\/span>Keep supplier returns separate from customer refunds<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A customer refund concerns a sale to your customer. A supplier return concerns a purchase from your supplier. Sometimes one event leads to the other, but the evidence, approvals, and balances differ. Link related cases where useful without merging them into a single unexplained stock adjustment.<\/p>\n<p>The <a href=\"https:\/\/vega.co.ke\/blog\/retail-returns-and-exchanges-kenya\/\">Vega guide to retail returns and exchanges<\/a> explains the customer side. If you need a tailored approval portal connecting purchasing, branches, and management, explore <a href=\"https:\/\/zama.co.ke\/software-development\" rel=\"nofollow noopener\" target=\"_blank\">Zama\u2019s custom software development services<\/a> and describe the specific handoffs your team wants to improve.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Related_platforms_for_different_business_workflows\"><\/span>Related platforms for different business workflows<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Businesses with several activities should evaluate tools against the work involved. <a href=\"https:\/\/prim.co.ke\/\" rel=\"nofollow noopener\" target=\"_blank\">Prim<\/a> focuses on salon, spa, and barber management, while <a href=\"https:\/\/tas.co.ke\/\" rel=\"nofollow noopener\" target=\"_blank\">TAS<\/a> addresses chama administration. <a href=\"https:\/\/pms.co.ke\/\" rel=\"nofollow noopener\" target=\"_blank\">PMS<\/a> provides property management software, and <a href=\"https:\/\/dereva.co.ke\/\" rel=\"nofollow noopener\" target=\"_blank\">Dereva<\/a> is a professional driver marketplace. These are separate platforms; the links do not imply an automatic integration with Vega.<\/p>\n<p>For other online workflows, explore <a href=\"https:\/\/jaat.co.ke\/\" rel=\"nofollow noopener\" target=\"_blank\">JAAT\u2019s digital mall for businesses, products and services<\/a> and <a href=\"https:\/\/saseni.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Saseni\u2019s writing orders marketplace<\/a>. Review each platform\u2019s scope separately when considering how an online service organises requests, delivery, and customer communication.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_to_include_in_the_return_register\"><\/span>What to include in the return register<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Give each case a unique reference and record its creation date. Include the supplier, branch, purchase document, product code, description, unit, quantity, reason, and current location. Add the approver, agreed outcome, collection date, settlement reference, and closure date as the case progresses.<\/p>\n<p>Assign responsibility clearly and record progress consistently.<\/p>\n<p>Attach only information relevant to the return. A clear product photograph and delivery reference are usually more useful than an entire unrelated message history. Store supporting records where authorised colleagues can find them. During weekly reviews, choose one completed case and trace it from receiving to settlement. If a new employee cannot follow the sequence, improve the labels or missing references before the same uncertainty affects another delivery and delays its resolution.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_asked_questions\"><\/span>Frequently asked questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Can_I_use_a_spreadsheet_initially\"><\/span>Can I use a spreadsheet initially?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes. A controlled register can establish ownership and follow-up while you assess software. Ensure the physical goods, stock record, and supplier account are still reconciled through an agreed process. Avoid maintaining several conflicting versions of the same return.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"When_should_a_return_be_closed\"><\/span>When should a return be closed?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Close it when the agreed physical and settlement actions are complete and the evidence has been checked. If an exception remains, record the authorised decision and explanation rather than hiding it behind a completed status.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_can_Vega_help_me_assess_this_workflow\"><\/span>How can Vega help me assess this workflow?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Bring a sample purchase, a typical return reason, and the outcome you expect. Ask for a demonstration covering the relevant purchasing and stock functions. To discuss your supplier returns checklist, call <a href=\"tel:+254725345345\">0725345345<\/a> or visit <a href=\"https:\/\/vega.co.ke\/\">Vega POS<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A supplier returns checklist helps a Kenyan shop control goods that must go back to a wholesaler, distributor, or manufacturer. 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