{"id":4706,"date":"2026-11-03T13:57:20","date_gmt":"2026-11-03T13:57:20","guid":{"rendered":"https:\/\/vega.co.ke\/blog\/?p=4706"},"modified":"2026-11-03T14:00:46","modified_gmt":"2026-11-03T14:00:46","slug":"customer-deposit-allocation-kenya","status":"publish","type":"post","link":"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/","title":{"rendered":"Customer deposit allocation: match an advance payment to the right order"},"content":{"rendered":"<p>Customer deposit allocation matters when one buyer has two open orders. Suppose an installer orders a door and a lock on different days and sends KSh 5,000 before either item is collected. A message saying \u201cpayment received\u201d does not tell the shop whether the money belongs against the door, the lock or both.<\/p>\n<p>Use fictional orders D11 and L12 with authorised totals of KSh 12,000 and KSh 4,000. The customer&#8217;s instruction allocates KSh 3,500 to D11 and KSh 1,500 to L12. Give the cashier only a sample payment reference and the instruction. Ask the buyer and storekeeper to describe what each may conclude about payment, availability and collection.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/vega.co.ke\/blog\/wp-content\/uploads\/2026\/11\/customer-deposit-allocation-kenya.png\" alt=\"Customer deposit allocation: KSh 5,000 received, KSh 3,500 to D11, KSh 1,500 to L12. Call 0725345345.\" width=\"1500\" height=\"844\" \/><\/figure>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Customer_deposit_allocation_in_four_decisions\" >Customer deposit allocation in four decisions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#1_Confirm_the_receipt_before_allocating_it\" >1. Confirm the receipt before allocating it<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Define_who_can_approve_a_difference\" >Define who can approve a difference<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Plan_for_breaks_and_temporary_cover\" >Plan for breaks and temporary cover<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#2_Split_the_advance_by_order_reference\" >2. Split the advance by order reference<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Confirm_quantities_and_selling_units_together\" >Confirm quantities and selling units together<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Give_the_offer_a_clear_validity_period\" >Give the offer a clear validity period<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#3_Do_not_confuse_money_received_with_goods_ready\" >3. Do not confuse money received with goods ready<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Identify_the_requested_item_precisely\" >Identify the requested item precisely<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Record_the_promise_and_its_uncertainty\" >Record the promise and its uncertainty<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Connect_the_request_to_a_supply_action\" >Connect the request to a supply action<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Review_open_backorders_on_a_schedule\" >Review open backorders on a schedule<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#4_Reassign_or_refund_only_with_a_clear_instruction\" >4. Reassign or refund only with a clear instruction<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Include_reservations_in_shift_handover\" >Include reservations in shift handover<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Review_recurring_causes_of_overdue_holds\" >Review recurring causes of overdue holds<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Customer_deposit_allocation_control_sheet\" >Customer deposit allocation control sheet<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Customer_deposit_allocation_questions_from_the_counter\" >Customer deposit allocation: questions from the counter<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Can_one_transfer_pay_toward_two_orders\" >Can one transfer pay toward two orders?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#What_if_the_buyer_sends_a_second_payment_with_the_same_amount\" >What if the buyer sends a second payment with the same amount?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#What_does_a_good_customer_confirmation_look_like\" >What does a good customer confirmation look like?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Use_customer_deposit_allocation_in_your_next_demonstration\" >Use customer deposit allocation in your next demonstration<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/vega.co.ke\/blog\/customer-deposit-allocation-kenya\/#Other_Kenyan_business_workflows\" >Other Kenyan business workflows<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Customer_deposit_allocation_in_four_decisions\"><\/span>Customer deposit allocation in four decisions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Use the four decisions below as a tabletop exercise. The case is fictional. Each decision pairs a new scenario with field notes drawn from a linked guide in our library. Read the scenario aloud first, and ask the next person to explain the result before consulting the notes.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"1_Confirm_the_receipt_before_allocating_it\"><\/span>1. Confirm the receipt before allocating it<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A customer message is a useful lead, not independent proof that the business received the transfer. Follow the shop&#8217;s verification process against its authorised payment records. In the demonstration, confirm one KSh 5,000 receipt, record its reference once and distinguish it from the two allocations that follow.<\/p>\n<p>A staff member looking at the payment register should not see two new receipts totalling another KSh 5,000. If confirmation is missing, leave the payment pending under the proper procedure. The assistant who answers the customer&#8217;s call should know what is being checked and who is responsible for checking it. Customer deposit allocation should never substitute for independent confirmation of the incoming transfer.<\/p>\n<p>Field notes from our <a href=\"https:\/\/vega.co.ke\/blog\/cash-float-handover-kenya\/\">cash float handover guide<\/a>:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Define_who_can_approve_a_difference\"><\/span>Define who can approve a difference<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Assign responsibility for reviewing a mismatch and deciding the next permitted action. The employee who counts the drawer should be able to report the observation without having to determine its cause immediately. A manager or other authorised reviewer can then examine the relevant records and document the outcome under your internal procedure.<\/p>\n<p>Avoid turning a difference into an accusation before the facts are understood. Misclassification, timing and incomplete records can all require investigation. Cash float handover should preserve evidence and responsibility while allowing a fair review. This guide does not determine employee liability or replace your organisation&#8217;s employment and accounting procedures.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Plan_for_breaks_and_temporary_cover\"><\/span>Plan for breaks and temporary cover<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A short break can create the same responsibility questions as a full shift change. Decide how your business handles temporary cover and whether the drawer remains assigned to the original cashier. The procedure should fit your staffing model while preserving a clear explanation of who may transact during the period.<\/p>\n<p>Do not assume that sharing a login is an acceptable substitute for recording cover. Confirm the supported user and permission arrangement with the provider. Cash float handover instructions should address the normal situations employees encounter, including busy periods when another colleague needs to help at the counter.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Split_the_advance_by_order_reference\"><\/span>2. Split the advance by order reference<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Apply KSh 3,500 to D11 and KSh 1,500 to L12. The unpaid balances are KSh 8,500 and KSh 2,500, assuming no other approved changes. Show the customer both destinations on a confirmation they can understand. Repeat the exercise with an instruction that says only \u201cfor my order\u201d.<\/p>\n<p>Staff should recognise that the split is now ambiguous, ask for clarification through the agreed channel and avoid guessing from the larger order value. Keep the confirmed transfer traceable even while the order allocation remains unresolved. Uncertainty about the destination is not evidence that money was never received. Keep the two customer deposit allocation lines connected to one receipt so an observer can reconstruct both balances.<\/p>\n<p>Field notes from our <a href=\"https:\/\/vega.co.ke\/blog\/retail-quotation-review-kenya\/\">retail quotation review guide<\/a>:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Confirm_quantities_and_selling_units_together\"><\/span>Confirm quantities and selling units together<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>An accurate quantity with the wrong unit can still produce a serious misunderstanding. Ten boxes, ten pieces and ten metres describe different commitments. Record the selling unit beside every quantity and check how the system handles a pack containing several individual units. Do not assume that a supplier&#8217;s packaging description matches the unit used at your counter.<\/p>\n<p>For example, imagine a customer requests six cartons and each carton contains twelve pieces. The quotation should make the offered basis clear before the team compares it with available stock. Retail quotation review should test the unit relationship using your actual products and supported configuration.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Give_the_offer_a_clear_validity_period\"><\/span>Give the offer a clear validity period<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Record how long the quoted terms remain open under your business policy. A validity date gives staff a practical point at which to recheck price and availability. It does not replace a clear conversation about unusual items, changing supply conditions or a customer who needs a longer decision period. Make exceptions explicit and obtain the appropriate approval.<\/p>\n<p>When a customer returns after the stated period, review the offer before converting it into a transaction. Confirm which terms still apply and issue an updated version where necessary. Avoid silently changing a document the customer has already reviewed. A revision clarifies decisions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Do_not_confuse_money_received_with_goods_ready\"><\/span>3. Do not confuse money received with goods ready<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The lock is on the shelf but the door has not arrived. Ask a colleague to send a collection update about L12 without promising D11. The allocation record shows an amount against each reference; it does not identify who picked an item or whether the shop is allowed to release it.<\/p>\n<p>Now change the lock specification and obtain an amended price. Keep the first payment reference intact and update the order terms through the approved process. Do not silently move the advance to another job merely because the goods on the shelf look more useful to the customer today. The collection message should refer to the order, whereas customer deposit allocation refers to the destination of the payment.<\/p>\n<p>Field notes from our <a href=\"https:\/\/vega.co.ke\/blog\/customer-backorder-tracking-kenya\/\">customer backorder tracking guide<\/a>:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Identify_the_requested_item_precisely\"><\/span>Identify the requested item precisely<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Record the product, variant, size and required quantity. If the customer would consider an alternative, record that separately instead of replacing the original request. Similar descriptions can lead to an apparently completed backorder that does not meet the customer&#8217;s actual need.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Record_the_promise_and_its_uncertainty\"><\/span>Record the promise and its uncertainty<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Write down what the business has actually agreed: the product, quantity, expected update and any conditions. Distinguish an estimated supply date from a confirmed collection time. If a supplier has not confirmed availability, staff should not present a hopeful date as a certainty.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Connect_the_request_to_a_supply_action\"><\/span>Connect the request to a supply action<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Identify whether the item is being purchased, transferred from another outlet or sourced through another approved route. Record the relevant reference when available. One supplier order may support several customer requests, so avoid assuming that the arrival of any quantity satisfies every waiting customer.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Review_open_backorders_on_a_schedule\"><\/span>Review open backorders on a schedule<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Check the open list for overdue updates, changed availability and requests that no longer have a next action. Sort the review by the commitments made to customers, not simply by the order in which notes appear. A short daily review may suit a busy shop, while another business may need a different routine.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Reassign_or_refund_only_with_a_clear_instruction\"><\/span>4. Reassign or refund only with a clear instruction<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Suppose the customer cancels L12 and asks to move its KSh 1,500 to D11. If permitted, D11 then carries KSh 5,000 and its unpaid balance is KSh 7,000. L12 should show why its allocation was reversed and where it went.<\/p>\n<p>This is a reallocation of an existing receipt, not another payment into the till. If a refund is requested instead, follow the agreed approval route and check the actual refund outcome before confirming it. Use a separate completion reference so a second employee does not both transfer and refund the same KSh 1,500. Reopen the original customer deposit allocation when tracing a transfer; a newly created payment receipt would misstate the facts.<\/p>\n<p>Field notes from our <a href=\"https:\/\/vega.co.ke\/blog\/stock-reservation-expiry-kenya\/\">stock reservation expiry guide<\/a>:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Include_reservations_in_shift_handover\"><\/span>Include reservations in shift handover<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Highlight holds that need attention during the incoming shift. Give the reference, location, current status and next action. Keep the handover concise and point to the full record for detail. Rewriting the entire case in several notebooks can create conflicting versions when the customer changes the arrangement.<\/p>\n<p>Ask the receiving employee to locate one sample reservation and explain what must happen next. This quick check reveals unclear labels or missing information before a customer arrives. Stock reservation expiry becomes a shared routine when staff can follow the record without depending on the memory of the person who first took the enquiry.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Review_recurring_causes_of_overdue_holds\"><\/span>Review recurring causes of overdue holds<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Look at a small sample of reservations that repeatedly need extension or clarification. The issue may be an unrealistic collection window, poor product descriptions, uncertain payment status or a handover gap. Treat the pattern as a question to investigate, not proof that customers or employees are behaving badly.<\/p>\n<p>Choose a specific improvement and check its effect on the next set of cases. Clarify a message, adjust an approval step or improve the location reference where appropriate. Stock reservation expiry should help the business make promises it can track, while reducing the amount of stock tied to arrangements nobody can confidently explain.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Customer_deposit_allocation_control_sheet\"><\/span>Customer deposit allocation control sheet<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before running the example, cover the expected results and ask a colleague to predict them. Use the disagreements to decide which rule needs explaining. These are fictional test cases; use your own approved references for the real procedure.<\/p>\n<table>\n<thead>\n<tr>\n<th scope=\"col\">Test condition<\/th>\n<th scope=\"col\">Expected evidence<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Confirm one KSh 5,000 transfer<\/td>\n<td>There is one payment reference before either order receives an allocation.<\/td>\n<\/tr>\n<tr>\n<td>Assign KSh 3,500 and KSh 1,500<\/td>\n<td>D11 has KSh 8,500 outstanding and L12 has KSh 2,500 outstanding under the sample prices.<\/td>\n<\/tr>\n<tr>\n<td>Leave the allocation unspecified<\/td>\n<td>The receipt stays traceable while the business seeks instructions; neither order receives an invented allocation.<\/td>\n<\/tr>\n<tr>\n<td>Transfer L12&#8217;s allocation to D11 with approval<\/td>\n<td>D11 then carries KSh 5,000. The trace explains why L12 no longer carries the KSh 1,500.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Customer_deposit_allocation_questions_from_the_counter\"><\/span>Customer deposit allocation: questions from the counter<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Can_one_transfer_pay_toward_two_orders\"><\/span>Can one transfer pay toward two orders?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes, if the business supports and authorises the split. Keep one confirmed receipt and link its allocated amounts to distinct references. Test that the allocated total cannot exceed the receipt. If the buyer&#8217;s instruction allocates only KSh 4,000 of a KSh 5,000 receipt, identify the remaining KSh 1,000 as unresolved rather than silently distributing it.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_if_the_buyer_sends_a_second_payment_with_the_same_amount\"><\/span>What if the buyer sends a second payment with the same amount?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Match the independent payment references and confirmation evidence. Two equal amounts may be legitimate separate payments. Conversely, two screenshots of one transfer should not be treated as two receipts. The best demonstration includes both cases so staff learn to compare evidence rather than relying on a familiar amount or customer name.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_does_a_good_customer_confirmation_look_like\"><\/span>What does a good customer confirmation look like?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It states the total confirmed receipt, the amounts assigned to D11 and L12, the remaining amount on each order and any unresolved allocation. Keep delivery promises separate. \u201cReceived and allocated\u201d should not become \u201cready for pickup\u201d unless the team has separately verified the goods and release conditions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Use_customer_deposit_allocation_in_your_next_demonstration\"><\/span>Use customer deposit allocation in your next demonstration<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>For a discussion about customer deposit allocation, contact <a href=\"https:\/\/vega.co.ke\/\">Vega POS<\/a> on <a href=\"tel:0725345345\">0725345345<\/a>. Bring one anonymised example, its starting position and the result your colleague expects. Ask for a demonstration using those details before assuming a particular feature or integration is available.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Other_Kenyan_business_workflows\"><\/span>Other Kenyan business workflows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>For a custom business portal, explore <a href=\"https:\/\/zama.co.ke\/\" rel=\"nofollow noopener\" target=\"_blank\">Zama Web Experts<\/a>. If your team is working in another sector, these services provide different examples: <a href=\"https:\/\/prim.co.ke\/\" rel=\"nofollow noopener\" target=\"_blank\">Prim<\/a> for salon bookings, sales and stock; <a href=\"https:\/\/tas.co.ke\/\" rel=\"nofollow noopener\" target=\"_blank\">TAS<\/a> for chama records and contributions; <a href=\"https:\/\/saseni.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Saseni<\/a> for writing orders and delivery; <a href=\"https:\/\/jaat.co.ke\/\" rel=\"nofollow noopener\" target=\"_blank\">JAAT<\/a> for shop and product listings; <a href=\"https:\/\/dereva.co.ke\/drivers\" rel=\"nofollow noopener\" target=\"_blank\">Dereva<\/a> for driver discovery. Use the service that fits your task; a link does not establish that the systems exchange data.<\/p>\n<p>To compare the outcome of customer deposit allocation with a related case, try our <a href=\"https:\/\/vega.co.ke\/blog\/customer-promise-tracking-kenya\/\">customer promise tracking exercise<\/a>. Use the same fictional reference throughout, then explain what the second exercise checks that the first one did not.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer deposit allocation matters when one buyer has two open orders. Suppose an installer orders a door and a lock [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4706","post","type-post","status-publish","format-standard","hentry","category-vegapos"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/posts\/4706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/comments?post=4706"}],"version-history":[{"count":3,"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/posts\/4706\/revisions"}],"predecessor-version":[{"id":4714,"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/posts\/4706\/revisions\/4714"}],"wp:attachment":[{"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/media?parent=4706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/categories?post=4706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vega.co.ke\/blog\/wp-json\/wp\/v2\/tags?post=4706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}