{"id":4735,"date":"2026-11-04T09:14:50","date_gmt":"2026-11-04T09:14:50","guid":{"rendered":"https:\/\/vega.co.ke\/blog\/?p=4735"},"modified":"2026-11-04T09:14:50","modified_gmt":"2026-11-04T09:14:50","slug":"split-order-dispatch-kenya","status":"publish","type":"post","link":"https:\/\/vega.co.ke\/blog\/split-order-dispatch-kenya\/","title":{"rendered":"Split order dispatch: four checks when one customer order leaves in stages"},"content":{"rendered":"

Split order dispatch needs a clearer promise than \u201cyour order has gone\u201d. A customer buys ten chairs, but the vehicle can carry only six today. The shop must distinguish ten ordered, six dispatched, six delivered and four still waiting. Those numbers may eventually agree, but they describe different stages and should not be collapsed into one completed tick.<\/p>\n

Use fictional order C52 and two proposed delivery references. Agree the customer’s staged-delivery instructions and the business’s payment and release rules before the rehearsal. No real customer details are needed. Ask the picker, dispatcher and person answering calls to describe the order from their own records. Their answers should match without each person having to contact the driver for every basic status question.<\/p>\n

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