Refunds & Cancellation

This policy explains how billing, cancellation and refunds work for Vega subscriptions.

1. Free trial

New businesses get a 30-day free trial. No payment is taken during the trial, so there is nothing to refund if you decide not to continue.

2. Monthly billing

Paid plans are billed monthly in advance by M-Pesa or another method we support. Each payment covers one month of access from the start of the period.

3. Cancelling

• You can cancel at any time by contacting us at hello@vega.co.ke.
• When you cancel, access continues until the end of the period you have already paid for, and no further charges are made.
• We do not charge cancellation fees.

4. Refunds

• Because the Service is provided immediately, fees already paid for a started month are generally non-refundable.
• If you are charged in error, or charged after you cancelled, we will refund that amount.
• If the Service is unavailable for a prolonged period through our fault, we may, at our discretion, credit or refund the affected time.
• Refunds are made to the original payment method, normally by M-Pesa where that was used.

5. Failed or late payments

If a renewal payment is not completed, we may restrict or suspend your workspace until payment is received. Your data is retained during a suspension, in line with our Privacy Policy.

6. How to raise a billing issue

Email hello@vega.co.ke with your business name and the invoice or M-Pesa receipt. We aim to respond within a few working days.